Return Policy

Return Policy

Returns

Eligibility:
If you wish to return a parcel, you must request the return within 3 days after receiving the parcel. After 3 days, the return request may not be accepted.

Verification Process:
Once the returned parcel is received, our team will verify and inspect the product. After successful verification, the refund will be processed.

How to Return:
To initiate a return, contact us at msmart665599@gmail.com for return authorization and instructions.

Return Method:
You can return the parcel by following these steps:

• Visit your nearest post office or courier service.
• Send the parcel back to our return address provided by our support team.
• Ensure the product is properly packed in its original packaging.

Deduction Charges:
When a refund is issued, PKR 350 will be deducted as delivery charges. The remaining amount will be transferred to your bank account or original payment method.

Exceptions:
Some items may not be eligible for return or refund depending on their condition.

Contact Us 📧

For questions or to initiate a return, contact us:

Email: msmart665599@gmail.com
WhatsApp: 03455459110

Thank you for shopping with MMS Mart! 🌟